Quality & Technical Lead

Gloucester
40 hours per week | Monday - Friday

Salary: £40k

About Us

Our client is proud of thier heritage and reputation as one of the UK's most recognised tea brands. Their commitment to quality, innovation, and customer satisfaction has helped deliver exceptional tea products to customers around the world.

We are now looking for an experienced Quality & Technical Lead to join the team atthe Gloucester manufacturing site, playing a key role in maintaining the high standards their customers expect.

The Role

As the Quality & Technical Lead, you will be responsible for maintaining the site's BRCGS Global Standard for Food Safety accreditation and ensuring all quality systems and documentation remain compliant and up to date.

You will lead the HACCP team, act as the first point of contact for quality and technical queries, and support the site in maintaining excellent food safety, quality, and compliance standards. This is a varied and hands-on role that suits someone proactive, organised, and passionate about quality within food manufacturing.

Key Responsibilities

Quality & Compliance

Manage site compliance with BRCGS Global Standard for Food Safety
Maintain and update factory quality documentation, procedures, records, and audit reports
Manage factory specifications and quality records
Monitor non-conformances and support continuous improvement initiatives
Lead the HACCP team, including quarterly forums and reporting
Support customer services with consumer complaints relating to tea products
Support innovation trials and liaise with suppliers and internal teams on product samples and approvals
Conduct internal audits, mock recalls, and traceability exercises
Act as the main contact for all quality and technical queries within the factoryHealth & Safety

Support the General Manager in conducting regular Health & Safety checks
Maintain and update H&S documentation and equipment assessments
Proactively address and resolve H&S non-conformancesAdministrative Support

Maintain site documentation, records, and data systems
Coordinate communication between departments to ensure smooth site operations
Support the organisation and documentation of key site meetings, including H&S, Quality Reviews, and Operational UpdatesSkills & Experience

Essential

Experience within food manufacturing or FMCG
Strong knowledge of food safety standards and quality systems (BRCGS, HACCP)
Excellent organisational skills and attention to detail
Strong communication and interpersonal skills
Proficient in Microsoft Office (Excel, Word, Outlook)Desirable

Experience supporting BRCGS audit processes
Qualification in Food Safety, Quality Management, or related discipline
Experience providing administrative or technical support at management levelAbout You

You are a proactive and hands-on professional who thrives in a fast-paced manufacturing environment. You have a strong eye for detail, take pride in maintaining high standards, and are comfortable managing multiple priorities.

If you're passionate about quality and want to play a key role in supporting one of the UK's most iconic tea brands, we'd love to hear from you