Night Operations Manager - 42k - South East london Schedule: Sunday - Thursday, 3 PM to 12 AM Location:SE London & Across all client offices and HQ (primarily Central London)

Must hold a full UK driver's licence and have access to a vehicle

Experienced in a management or supervisory role

Strong leadership skills with a hands-on approach to team support and daily operations

Experience working night shifts

Desirable: First aid training

Must hold a full UK driver's licence and have access to a vehicle

Comfortable working both independently and as part of a team

Physically fit and able to handle manual tasks

Confident travelling alone through Central London at night

Comfortable using basic tech tools: Excel, Google Drive, apps, iPad

High attention to detail and pride in maintaining standards

Able to make quick, confident decisions under pressure

We are looking for an experienced and confident manager to fulfil the role of Night Operations Manager. The purpose of this role is to take ownership of the success and smooth operation of our Night Teams, including both Dedicated Services and Logistics.

This position requires a strong leader who can motivate and manage teams effectively, while also being hands-on and actively involved in the day-to-day operations. The ideal candidate will lead by example, balancing operational leadership with direct participation in team activities.

Roles and Responsibilities

Responsible for two teams: Dedicated Services & Logistics

Conduct thorough handovers between day and night teams

Run nightly scrum meetings and delegate tasks accordingly

Identify and solve operational problems quickly

Train new personnel alongside supervisors and cover shifts as needed

Work alongside the team to uphold quality and service standards

Use (url removed) for communication, reporting errors, requesting adjustments, and coordinating with other departments

Act as the first point of contact for team queries during the night

Place product orders through internal systems

Restock and maintain consumables to ensure freshness and availability

Ensure proper display of confectionery and fresh fruit per client standards

Maintain cleanliness across work areas, kitchens, fridges, and coffee machines

Conduct regular audits and quality checks at client sites

Build and manage staff rotas for night drivers and Dedicated Services

Oversee BrightHR administration (e.g. clock-ins, absences)

Lead performance and probation reviews

Submit detailed end-of-shift reports

Provide cover for sick leave and holidays as required

Travel across client sites in Central London during night hours

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