Job description

Student Support Officer Job Description

Scholars School System is a project of UK CURRICULUM & ACCREDITATION BODY (UKCAB, a registered charity founded in 2006) having campuses across the United Kingdom, is looking for a Student Support Officer across all campuses which includes Birmingham, Manchester, London, Bradford and Leicester campus.

Scholars School System is a national independent higher education provider, offering world class education. Taught programmes, ranging from Foundation Year through to Level 7, delivered in partnership with institutions such as Leeds Trinity University. Over 5000 (UK and EU) learners have successfully completed their learning journey in the last five years with the current student population is over 3000.

Our core values are very important because

1. We share a common set of values across everything we do which helps to define who we are and how we behave.

2. We put our students and our community at the heart of all that we do.

3. We foster excellence, innovation and creativity.

4. We celebrate diversity, inclusion, equality and the breaking down of barriers to success.

5. We have high expectations of ourselves, our students and our partners.

Reports to: Assistant Academic Manager

Purpose

Scholars School System is seeking to appoint an Academic Officer who can coordinate with the lecturer’s schedule around students and support academic operations. You should be able to offer information on all enquiries (internal and external) both basic and complex queries from students and departments who have concern about students.

Responsibilities

• Provide administrative and operational support for academic programmes, including timetable coordination, class scheduling, and liaison with lecturers.

• Act as the first point of contact for all academic-related enquiries (internal and external), offering accurate and timely information.

• Support student induction, registration, and enrolment processes.

• Manage coursework submission, tracking, and distribution, ensuring deadlines are met and progress is monitored in coordination with lecturers.

• Maintain student records and attendance data on CRM and VLE systems, ensuring compliance with audit and safeguarding requirements.

• Assist in organising examination boards and take accurate meeting minutes.

• Respond to both basic and complex student queries, including academic progress, funding, and wellbeing concerns—escalating issues where necessary.

• Engage with students regularly via face-to-face, email, and phone communication to provide ongoing academic and pastoral support.

• Participate in open days, induction activities, and student feedback exercises to improve programme quality and experience.

• Ensure safeguarding, Prevent, and health and safety policies are upheld across all student interactions.

Requirements

• Bachelor’s degree in Business or related subject

• Must have a good knowledge of using database like CRM

• Exhibit strong leadership and problem-solving skills

• Must have a good communication skill

• Experience of providing support and ensuring student engagement

Terms of Appointment

• £25,4000 - £30,000 per annum.

• Holiday entitlement is 28 days annual leave plus bank holidays

• Up to £5k annual incentives pro-rata given quarterly on meeting KPIs upon successful probation period on top of salary

• 5% annual increase per year on completion from your start date of service and on meeting KPIs

• Daily free lunch as part of our employee benefits

Job Type

Full-Time, Permanent

Basic hours are 9am to 6pm?on site