Licensing Operations Specialist

Location: Birmingham or Manchester (Hybrid working available )

Salary: Competitive + benefits

Working Hours: Monday - Friday, 9:00am - 5:30pm

Overview

This is an exciting opportunity to join our client who are an established IT organisation they are seeking a Licensing Operations Specialist to join there Operations team. This is an excellent opportunity for someone with software licensing experience and strong commercial awareness to support strategic software vendors, with a particular focus on Microsoft licensing.

The successful candidate will be responsible for producing accurate, vendor-compliant and commercially viable quotations, as well as supporting the end-to-end order and billing process.

Role Purpose

Working as part of the wider operations function, the Licensing Operations Specialist will use product licensing knowledge and commercial understanding to:

Produce accurate and compliant customer quotations

Support customer order processing

Manage vendor-specific processes

Ensure smooth end-to-end delivery across the sales cycle

Key Responsibilities

Act as a Licensing Specialist for Microsoft software and other relevant vendors

Maintain up-to-date knowledge of licensing rules, pricing structures and vendor programmes

Support qualification of customer requirements alongside sales teams

Ensure pricing structures and banding are appropriate at customer level

Produce professional, customer-facing quotations with supporting documentation

Resolve quotation-related queries efficiently

Attend internal and customer calls where required

Support vendor processes at quotation and order stage (including CSP where applicable)

Act as a central point of contact for Operations regarding order requirements

Liaise with sales teams and vendors throughout the sales cycle

Support consumption billing processes and order accuracy

Ensure compliance with company policies and procedures

Deliver high standards of customer service

Undertake relevant training and vendor accreditations where required

Skills & Experience Required

Experience within software licensing, IT operations or a technology-focused environment

Knowledge of Microsoft licensing highly desirable

Excellent written and verbal communication skills

Strong attention to detail and accuracy

Ability to manage multiple priorities and meet deadlines

Analytical mindset with commercial awareness

Adaptable and comfortable in a fast-paced environment

Package

Competitive  salary

Company benefits package

Flexible benefits scheme

Hybrid working model

Ongoing training and development