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DATE ADDED: Mon 18/05/2020

Customer Services

Telford, UK
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COMPANY: HAYS OFFICE SUPPORT

JOB TYPE: Permanent, FullTime

Customer Services Telford £ + Temporary to Permanent Your new company: Your company is a large organisation based in Telford who are seeking a Customer Services Advisor to join their growing team on a temporary, ongoing basis.
Due to continued growth of the business, this organisation are looking for dynamic and hardworking individuals who are passionate about Customer Services.
Your new role: Your role as Customer Services Advisor is full time, where you will be working 9am - 5pm and will be working 1 in every 4 Saturdays from 9am - 1pm.
You will be undertaking a number of responsibilities including, but not limited to; dealing with incoming post and outgoing customer calls, managing the timely resolution of customer concerns, problem solving with malfunctions, produce and dispatch personalised customer communications, update and maintain customer information, obtain subscription renewals and process payments and resolve failed transactions.
What you'll need to succeed: To succeed you will need to have previous experience working within a Customer Services capacity and must be able to demonstrate the highest level of customer service skills.
You must be computer literate and able to use systems efficiently, including database based applications and Microsoft.
You must be able to work under pressure, yet have fantastic attention to detail.
You must be able to defuse situations, and deal with potentially difficult customers on the phone.
You must be extremely professional.
organised and demonstrate excellent team work.
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