Outbound Call Administrator

Salary: Salay £24,570 per annum
Hours: Full-time, remote working (with equipment provided)
Holidays: 25 days + bank holidays (England), plus an extra day off if your birthday falls on a workday
Location: Remote (occasional travel to Bromsgrove HQ for training)

We are seeking a dynamic and confident individual to join our team as an iGPR Magic Service Administrator (Outbound Call Administrator). The successful candidate will play a crucial role in providing exceptional customer service to GP practices and insurance customers throughout the report request and retrieval process.

Key Responsibilities:

* Customer Service Excellence: Deliver outstanding customer service to GP practices and insurance customers, ensuring a smooth and efficient report request and retrieval process.

* Collaboration: Work closely with the Head of Insurance Managed Service, Support Team, and Adoption departments to ensure seamless operations.

* Validation: Validate GP details when the information provided does not match insurer records, ensuring accurate and timely delivery of report requests.

* Communication: Handle inbound emails and update the service dashboard to facilitate the timely return of medical reports.

* Outbound Calls: Engage in proactive telephone calls to assist customers (insurers or GP practices) with various tasks, including:

* Resolving outstanding report queries.

* Assisting with payment processes.

* Guiding users through the services iGPR offers to GP practices.

* Process Improvement: Collaborate with the team to identify and implement process improvements for increased efficiency and customer satisfaction.

* Additional Tasks: Perform other related tasks as needed to support the overall objectives of the service.

Key Requirements:

* Phone Confidence: Must be confident and proficient in handling outbound telephone calls, including chasing information and resolving queries.

* Experience: Previous experience working with NHS administration or GP practices is highly preferable.

* Communication Skills: Excellent verbal and written communication skills, with a strong focus on customer service.

* Detail-Oriented: Strong attention to detail to ensure the accuracy of information and reports.

* Team Player: Ability to collaborate effectively with different departments and contribute to a team-oriented environment.

* Adaptability: Comfortable with a dynamic work environment and open to taking on various tasks as needed.

If you are a motivated individual with a passion for delivering excellent customer service and have the necessary experience and skills, we encourage you to apply for this exciting opportunity.

Additional Perks

* Paid overtime at 1.5x and 2x on certain days

* 24-hour GP and counselling service for you and your household

* Birthday off if it falls on a working day