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DATE ADDED: Mon 20/01/2020

Contact Center Representative

Chesapeake, VA, US


JOB TYPE: Permanent, FullTime

Tier 1 Analysts apply their advanced skills and experience in performing end to end Customer Relationship Management (CRM) representative functions, processing customer service management transactions and demonstrate knowledge of the customer service business process and technology. Job Responsibilities Performing basic customer service management processes; Managing large amounts of HR related calls; Maintaining customer service requests in supporting technology; Processing transactions as defined by Tier 1 model (Basic helpdesk questions and concerns) Providing appropriate solutions to customer technical issues; Escalating Customer Service Requests to Senior Analyst or Tier 2 representative as needed Minimum Qualifications Customer Service experience Great attention to detail Familiarity with CRM systems and practices Strong communication skills Ability to multi-task, prioritize, and manage time effectively Basic troubleshooting and help desk experience Proficiency with Microsoft Office products Preferred Requirements Associate's or bachelor's degree Experience with ticketing systems/HR systems Shared services experience cjpost - provided by Dice