Pharmacy Technician

Sector: Digital Healthcare / Private Healthcare

Type of role: Temporary / Temporary to Permanent / Permanent

Location: East London

Office expectation: The successful candidate is expected to be in the office 4 days a week, with working from home on a Thursday, please note this is essential

Working days and hours: Monday to Friday, the client is happy for candidates to work 8.00am to 5pm or 9.00am to 6pm with 30 minutes lunch per day (8 hours per day, 40 hours per week)

Salary range: £30,000 to £35,000 per annum depending on skill and experience (hourly rate breakdown for temporary option)

Benefits for permanent role:

• Full indemnity cover for all clinical work
• 27 days annual leave
• Birthday leave
• Private Medical Insurance
• Gym discounts
• Cycle to work scheme
• Fantastic modern office environment with amenities
• Strong leadership and support team

Responsibilities and duties:

• Own the full onboarding and registration process, including supporting admin staff with managing new patient registrations.
• Conduct medicines reconciliation consultations for new patient registrations and determine eligibility for treatment in line with practice protocols.
• Liaise with GP practices to gather patient medical information for triage and ensure a smooth registration process.
• Respond to patient inquiries both face-to-face and over the phone, escalating issues to the pharmacist when necessary.
• Monitor and support vulnerable patients and repeat prescription processes in accordance with practice protocols.
• Maintain accurate and confidential patient records in compliance with GDPR regulations.
• Support in delivering clinic services, including processing discharge and clinic letters.
• Assist the Clinical Lead and Practice Manager in governance and regulated activity.
• Contribute to the day-to-day management of the working environment, fostering a positive and supportive culture within the practice team.
• Collaborate with other healthcare professionals and the wider multidisciplinary team (MDT) to uphold high standards of patient care.
• Participate in audits, research, and quality improvement initiatives to enhance service delivery.
• Engage in complaint handling, investigations, and responding to feedback as required.
• Stay up to date with the latest developments through ongoing training and professional development activities.
• Support in meeting service level agreements (SLAs), key performance indicators (KPIs), and overall practice objectives.

Essential Qualification

• The successful candidate must have a Pharmacy Technician Qualification (NVQ level 3 equivalent) and registered with the General Pharmaceutical Council (GPhC)
• Maintain own GPhC registration and revalidation requirements

Essential Person Specification

• Uphold core values and high standards of care.
• Demonstrate a commitment to evidence-based practice and a patient-centred approach to care.
• Maintain a high level of integrity and ethical standards.
• Exhibit flexible and adaptable working styles in a dynamic healthcare environment.
• Advocate for a culture of feedback and continuous improvement.
• Possess excellent communication and interpersonal skills.
• Have the ability to work independently as well as collaboratively within a multidisciplinary team.
• Maintain strong attention to detail, working accurately with high volumes of information and at pace.
• Be confident in engaging with patients, their supporters, and regulators.
• Embrace technology, being IT literate and able to navigate multiple systems.
• Demonstrate the ability to problem-solve unique scenarios presented by patients.

Essential Experience

• Experience in primary care / digital health or private healthcare

Desirable Requirements

• Experience with working in a digital / private healthcare environment