Our corporate office is located in Mosheim, TN, but will be relocating to our new facility in Newport, TN in 2019. .We also have a satellite office in Johnson City, TN.
The Client Support Specialist (CSS) position is responsible for quoting our OEM & contract customers, through collaboration and interaction with Account Managers, Purchasing, Order Management, and Quality. From a quoting perspective, the CSS position is the day-to-day primary interface into our customer’s buying/purchasing team, and requires a high degree of customer passion to achieve success.
Essential Duties and Responsibilities include the following :
- Assists Account Manager with generating quotes and sales orders for customers
- Provides the Account Manager with assistance to ensure TEVET meets the customer’s request for excellence.
- Generates and updates reports on all open sales orders and quotes.
- Provides backup assistance for Account Manager during periods of absence.
- Provides backup for Order Management, for RMAs/Shipping, during periods of absence
- Briefs Account Manager and management on the status of current resolution efforts and attends meetings as requested or required.
- Direct communications with the customer through professional phone and email correspondence.
- Able to understand areas of risks and able to mitigate such risks through open and transparent communications and task management.
- Able to follow defined processes but question areas of inefficiencies for continuous process improvement.
- Identifies trends in the support calls through establishing and following up on cases.
- Notifies management of increasing trends, unusual activity or repeated activity.
- Enters new and current customer data into CRM system. Obtains additional customer information where appropriate.
- Enters information into customer portals including quotes and sales order acknowledgements.
- Other duties may be assigned, as needed.
TEVET is a Service Disabled Veteran Owned Small Business focused on adding value for our customers through Supply Chain excellence. We foster strong relationships at every level - from our OEM/Vendor suppliers to our Customers and every step in between. Our customers frequently honor us through various awards and recognition: #
We seek dedicated professional who share our focus to serve our customers to join our team.
Role: Client Support Specialist
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