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DATE ADDED: Wed 17/10/2018

Client Support Specialist

Knoxville, USA


Job Description

Our corporate office is located in Mosheim, TN, but will be relocating to our new facility in Newport, TN in 2019. .We also have a satellite office in Johnson City, TN.

The Client Support Specialist (CSS) position is responsible for quoting our OEM & contract customers, through collaboration and interaction with Account Managers, Purchasing, Order Management, and Quality. From a quoting perspective, the CSS position is the day-to-day primary interface into our customer’s buying/purchasing team, and requires a high degree of customer passion to achieve success.

Essential Duties and Responsibilities include the following :

- Assists Account Manager with generating quotes and sales orders for customers

- Provides the Account Manager with assistance to ensure TEVET meets the customer’s request for excellence.

- Generates and updates reports on all open sales orders and quotes.

- Provides backup assistance for Account Manager during periods of absence.

- Provides backup for Order Management, for RMAs/Shipping, during periods of absence

- Briefs Account Manager and management on the status of current resolution efforts and attends meetings as requested or required.

- Direct communications with the customer through professional phone and email correspondence.

- Able to understand areas of risks and able to mitigate such risks through open and transparent communications and task management.

- Able to follow defined processes but question areas of inefficiencies for continuous process improvement.

- Identifies trends in the support calls through establishing and following up on cases.

- Notifies management of increasing trends, unusual activity or repeated activity.

- Enters new and current customer data into CRM system. Obtains additional customer information where appropriate.

- Enters information into customer portals including quotes and sales order acknowledgements.

- Other duties may be assigned, as needed.

Company Description
TEVET is a Service Disabled Veteran Owned Small Business focused on adding value for our customers through Supply Chain excellence. We foster strong relationships at every level - from our OEM/Vendor suppliers to our Customers and every step in between. Our customers frequently honor us through various awards and recognition: #
We seek dedicated professional who share our focus to serve our customers to join our team.

Role: Client Support Specialist
Job Type:
Location: Knoxville,

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