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Date Added: Fri 16/09/2022

Customer Service Advisor

Guide Bridge, OL70QN, UK
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Company: JP RECRUITMENT AGENCY LTD

Job Type: Permanent, FullTime

Salary: £19500 - £20000/annum

We are currenty recruiting for experienced Customer Service Advisors who have solid customer service experience and who have a passion for delivering excellent customer service.

working in a call centre environment your duties will include:

1. Completion of all order processing accurately on day of receipt

1. To proactively solve any Customer enquiry on day of receipt, received via various channels and keep the Customer informed at all times

1. To suggest additional / alternative products / services to Customers

1. To capture and provide feedback to line manager on Customer concerns / escalations / improvements to the Customer experience

1. To work within defined service level agreements and key performance indicators

1. To develop and maintain an extensive knowledge on systems and processes

1. To communicate, coordinate and support colleagues and stakeholders as necessary
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