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Date Added: Sat 18/07/2020

Operations Manager

DeKalb, Illinois, US
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Company: TRANSDEV NORTH AMERICA, INC

Job Type: Permanent, FullTime

Overview
The Operations Manager oversees the daily Paratransit operations to include but not limited to; route supervision, staff and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance. This location has over 20 vehicles.
This is for proposed business and all offers are contingent upon Transdev's award of the contract.
Responsibilities

Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel.

Oversees scheduling of operators; monitors operations and coordinates delivery of service with superiors.

Works closely with the maintenance department to ensure that all operation requirements are met.

Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling.

Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks.

Assists in accidentincident investigation, including any needed on-site assistance and support to safety and training personnel.

Coordinates with the safety and training department to ensure all safety goals and directives are met.

Develops Operations department budget.

May operate a vehicle in revenue service, if necessary.

Maintains confidentiality of all information.
Qualifications
Education, Licensing, and Certifications Required:

High school diploma or equivalent, such as GED, required.

BABS in transportation or logistics preferred.
Experience, Skills, and Knowledge Required:

At least 3 years' experience in operations management experience in atransit environment of similar size and scope.

Thorough knowledge of basic provincial laws, ordinances and regulations underlying the transit operation.

Thorough knowledge of the methods of operation of the transit system's staff and operational departments.

Working knowledge and proficiency with Microsoft Word, Excel and relevant database programs.

Good written and oral communication skills.

Ability to organize and perform work efficiently; strong attention to details.

Ability to work effectively with labor; may include labor grievances and negotiations.

Must be willing to work flexible hours to include weekends and holidays.

Travel requirement (as a percent):
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