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Date Added: Wed 25/01/2023

Customer Services Administrator

Wellingborough, NN8, UK
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Job Type: Permanent, FullTime

Salary: £12.24/hour

Customer Service Advisor

Pay: £12.24

Length: Temp

Duration: Monday - Friday

Location: Trafalgar House, Wellingborough

Opus People Solutions are recruiting on behalf North Northamptonshire council for a customer service advisor to provide an excellent and efficient, high-quality front-line service to the council's customers and residents

The roles responsibilities will include.

To promote, facilitate and assist in the development and implementation of a customer focused environment and an outward approach to service delivery.
To effectively listen and question, to accurately establish customer needs and then offer the appropriate information, guidance, or service. Where possible this should be based around completing the service at first point of contact.
Record service and information requests in a CRM or other appropriate system.
To monitor and update outstanding enquiries as appropriate, across the full range of services provided by Customer Services.
Provide a wide range of quality information and advice to our customers, residents, councillors, and external organisations.
Be aware of the requirements of the Data Protection Act, GDPR and the Freedom of Information Act.
Accurately collect and receipt payments from our customers and residents to process according to service area requirements.
Complete any necessary training as required or appropriate.
Flexibility to cover all roles and offices, to ensure continued cover during periods of holidays, sickness,

For more information or to process your application for this role, please apply online now
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