About the business

Our client is a well-established food business working with a wide range of retailers and supply-chain partners across the UK. Their technical team sits at the heart of what they do — maintaining the rigorous quality and safety standards their customers expect, across every product and supplier relationship they manage.

The role

This is a full-time, permanent position within the technical team, reporting directly to the Technical Manager. You'll play a key role in maintaining the business's BRCGS Agents & Brokers certification and supporting the full range of technical and quality activities. From supplier approvals and customer specifications through to audits and food legislation compliance. A varied, hands-on role with genuine responsibility from day one.

Key responsibilities

Support the upkeep and review of the quality system including HACCP
Maintain client-format and customer-format specifications, ensuring labelling compliance
Manage supplier approvals and keep all relevant certifications current
Handle customer complaints, lead investigations and manage communication
Coordinate product testing and maintain the technical training matrix
Assist with BRC, SA, RSPO, Red Tractor and customer audits
Monitor food legislation changes and carry out horizon scanning
Support certification maintenance for Soil Association, RSPO and Red Tractor
Maintain traceability documents and conduct internal system audits

What we're looking for

Food Technology qualification or equivalent
HACCP trained. Minimum Level 2 (Level 3 or 4 desirable)
Knowledge of Food Defence, TACCP and VACCP
Familiarity with retailer standards and portals (M&S, Asda, Morrisons etc.)
2+ years in a food industry quality or technical role
Strong communication skills, confident managing supplier and customer relationships
Proficient in Word, Excel and web-based specification systems
Organised, self-motivated and able to juggle multiple tasks
Full driving licence 
Lead Auditor qualification and ESG knowledge are a bonus, not a requirement

INDL