- Adheres to company policies and procedures, and demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
- Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.
- Maintains up-to-date customer contact information in the collections systems.
- May be required to support other queues to facilitate teamwork in the department.
- Escalates and assists other team members with calls as needed.
- Serves as a resource/subject matter expert and may provide training to fellow team members
- May be required to initiate external contact with customers and may perform advanced loss prevention activities (i.e. skip tracing, field chasing, account settlement) or administrative work.
- Other duties as assigned.
- 3+ years experience in a direct customer contact, service, collections or sales environment.
- Ability to work independently and maintain accuracy.
- Strong attention to detail with excellent written and verbal communication skills.
- Proficient computer skills.
- Previous collections experience.
- Experience in any position where you had to demonstrate excellent negotiation skills.
- Experience in Repossessions and Auto Title experience a plus.
- Experience in Bankruptcy and Insurance claims also a plus.
SameDay Auto Finance, LLC is an indirect auto lender based in Bedford, TX. SameDay was founded in 2011 and is majority-owned by a Dallas family office with private equity roots. The company currently has 11 employees, 100+ dealer relationships and has funded over $50MM of auto contracts. Over the past eight years, SameDay has experienced significant growth through its attractive offerings and high customer service levels. The company is looking to expand further and is seeking the right candidates to execute its plan. We are conveniently located, approximately 10 minutes west of DFW airport.
Role: Bilingual Auto Collector
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