Adkins & Cheurfi are seeking a Hotel General Manager to oversee the day-to-day leadership of a luxury boutique hotel set within the stunning Northumbrian countryside. The property boasts striking, quirky décor, beautifully appointed bedrooms, and an award-winning restaurant.

Live-in accommodation can be discussed upon application.

Key Responsibilities:

Develop and execute strategies to enhance guest satisfaction, increase revenue, and improve overall operational efficiency.
Lead and support departmental managers through guidance, coaching, and performance management.
Manage key human resources functions, including recruitment, training, staff development, and compliance with employment legislation.
Maintain exceptional guest service standards by responding to feedback promptly and resolving issues effectively.
Ensure full compliance with health and safety regulations, company policies, and quality standards.
Oversee budgeting, financial reporting, and resource allocation to achieve organisational objectives.
Cultivate a positive and professional workplace culture that encourages teamwork, accountability, and continuous improvement.
Build and maintain strong relationships with clients, suppliers, and community partners to strengthen the hotel's reputation.
Take a hands-on approach to operations, supporting the team directly when required to ensure smooth service delivery.
Duties:

Oversee and manage all aspects of hotel operations, ensuring efficient and seamless performance across all departments.
Develop and implement strategic initiatives to enhance guest satisfaction, maximise revenue, and improve operational efficiency.
Provide leadership and direction to departmental managers, including guidance, support, and performance reviews.
Manage key HR functions including recruitment, training, staff development, and compliance with employment legislation.
Uphold exceptional guest service standards by responding to guest feedback promptly and resolving issues effectively.
Oversee budgeting, financial reporting, and resource allocation to achieve business objectives.
Promote a positive workplace culture that encourages teamwork, professionalism, and continuous improvement.
Take a hands-on approach when required, supporting the team to ensure smooth day-to-day operations.
Requirements:

Proven experience in hotel management or a similar senior leadership role within the hospitality industry.
Strong commercial awareness, with a good understanding of the local hospitality market.
Demonstrated supervisory and leadership experience, with the ability to manage and motivate diverse teams effectively.
Solid knowledge of human resources practices, guest service standards, and overall hospitality operations.
Excellent organisational and time-management skills, with the ability to prioritise tasks and perform effectively in a fast-paced environment.
Strong leadership qualities, including integrity, motivation, and strategic thinking.
Good understanding of health and safety regulations relevant to the hospitality sector.
Previous hotel management experience is essential; relevant qualifications in hospitality management would be advantageous.
Benefits:

Company events
Flexitime
On-site parking
Live-in accommodation can be discussed
The Legal Stuff:

Adkins & Cheurfi Recruitment is acting as an Employment Agency in relation to this vacancy. All candidates registering with Adkins & Cheurfi Recruitment must provide proof of identity, eligibility to work in the UK, and any relevant qualifications and references.

Unfortunately, no sponsorship is available with this role