Supreme Recruitment are looking for a Customer Service Administrator to join one of our clients based in Fradley Park, Lichfield.
Job Purpose:
To provide administrative and operational support to the customer service team, ensuring customer queries are handled efficiently and professionally. The role requires a high level of attention to detail, strong communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities:
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Respond to customer queries via phone, email, and live chat in a timely and professional manner.
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Process customer orders, returns, and exchanges using internal systems.
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Maintain accurate records of customer interactions and transactions.
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Assist in resolving customer complaints and issues, escalating where necessary.
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Coordinate with other departments (e.g., logistics, sales, finance) to ensure smooth order processing and delivery.
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Update and maintain customer accounts and records in the CRM system.
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Prepare customer service reports and documentation as required.
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Support with administrative tasks such as data entry, filing, and document management.
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Contribute to the improvement of customer service procedures and systems.
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Adhere to company policies and quality standards in all communications and operations.
Shift: Mon - Fri 10am - 2pm
Pay: £12.21ph (weekly pay)