CUSTOMER SERVICE/SALES ADVISOR - ORMSKIRK - PERMANENT - £27k

An exciting opportunity has arisen to join an award-winning business in the Ormskirk area who are recruiting due to continued growth and success. The company offer a modern, friendly working environment with free parking and are also close to public transport links. They are seeking customer-focused candidates to join their existing Customer Service/Sales team of 12. If you have a passion for delivering high standards of customer care and want to work in a supportive team environment where hard work is rewarded, then this could be the perfect organisation for you!!

Key duties will include:

* Handling high volumes of incoming calls from customers with new sales enquiries or queries/amendments to existing orders

* Finding out about the customer's requirements and discussing relevant packages/prices

* Processing sales onto the CRM system and taking payments

* Promoting and upselling additional services

* Building rapport with customers and understanding their individual needs/overcoming objections

* Following up warm leads received via the website to convert into a sale

* Handling after-sales queries and complaints

* Working to team and individual sales targets (retailer gift vouchers awarded for targets achieved)

Hours of work:

* Monday-Friday (9am-5:30pm with 1 hour for lunch)

* 1 in 3 Saturdays (9am-5pm) with a day off in lieu through the week

* Very occasional need to work on Sundays at busy periods

Our client is keen to speak to customer service/sales professionals with strong communication skills and a team-player attitude. The ideal candidate will be results-driven, self motivated and able to multitask.

If this sounds like you and you would like