Job Title: Aftersales - Refurb & Parts Administrator

About Us

Conquip Engineering Group is a leading innovator in the construction and engineering sectors. We constantly push boundaries through cutting-edge design and robust manufacturing solutions. Our team is driven by a passion for innovation and continuous improvement, making us proud to be at the forefront of engineering excellence.

Main Purpose of the Role

The main purpose of this role is to effectively manage and prioritise workshop throughput across all depots to meet customers' expectations. This role also involves quoting and processing parts orders and working closely with all Client Operations Teams to ensure timely and complete despatch.

Primary Roles and Responsibilities

Schedule Daily Workshop & Wash Programmes across all depots.
Manage urgent refurbishment requirements.
Ensure daily communication with all refurbishment depots.
Provide Stock Control with appropriate support for prioritisation and urgent requirements.
Prioritise Hire Stock refurbishment based on regional utilisation.
Ensure Customer Items are refurbished to meet expectations and provide high levels of customer service.
Efficiently manage the following operational tasks:

Daily Workshop & Wash Programmes
Balance Hire & Customer Refurbishment throughput
Coordinate Parts Picking
Liaison with Transport for parts movements
Provide Stock Control with completion dates
React to urgent order requirements
Quoting and landing parts orders

Key Performance Indicators (KPIs)

Quantities of Hire Items in Service
Hire Utilisation
Workshop Throughput
Parts & Refurb Revenue

Skills and Personality Traits Required

Basic Skills:

Teamwork
Good planning and organisational skills
Strong communication skills
Problem-solving attitude
Time consciousness

Personality Traits:

Ability to work efficiently under pressure
High accuracy and attention to detail
Clear and effective communication skills (both written and verbal)
Positive, can-do attitude with a proactive approach to problem-solving
Ability to thrive in a high-paced, high-pressure environment
Commitment to performing at the highest level
Understanding and adherence to Conquip's 5 Core Values

Apply Now

If you are passionate about providing exceptional customer service and thrive in a fast-paced, dynamic environment, then we want to hear from you. Apply now for immediate consideration and join our team at Conquip Engineering Group