Account Manager

Hours: Monday to Friday. 9am to 5pm

Location: Office based in Lympne, with international travel approximately once every other month

Salary: Competitive basic salary plus commission

Are you a customer-focused professional with a passion for hospitality and relationship management? An exciting opportunity has arisen for Account Managers to manage and develop an international customer base, mainly Europe and Africa, delivering exceptional service while supporting commercial growth across key markets.

This role offers a balance of office-based responsibility and periodic international travel, giving you the opportunity to build strong, long-term partnerships with hospitality customers.

The Role

You will be responsible for managing a defined portfolio of international accounts in different regions, acting as the main point of contact for customers and ensuring a consistently high standard of service. Alongside day-to-day account management, you will identify opportunities to grow revenue and strengthen client relationships, supported by internal teams.

We can only accept candidates who have the full right to work in the UK.

With the company location, you must have a full driving licence with access to your own vehicle.

Key Responsibilities

Manage your own sales territory and acting as the primary contact for all accounts within your region
Deliver outstanding customer service by managing enquiries, orders, quotations and ongoing client communication
Build and maintain strong, long-term customer relationships to encourage loyalty and repeat business
Identify opportunities for upselling, cross selling and account growth
Collaborate closely with internal teams to ensure smooth order processing and delivery
Maintain accurate and up-to-date CRM records, documenting all client interactions
Travel periodically to visit customers, attend trade events and support commercial activity
Contribute towards individual and team performance targetsSkills & Experience

Previous experience in customer service, account management or hospitality sales is desirable
Excellent communication and interpersonal skills with a strong customer-first mindset
Highly organised, with strong attention to detail and the ability to manage multiple priorities
Proactive and confident in identifying opportunities to add value and drive growth
Comfortable working independently while managing an international customer portfolio
Willing to travel internationally on a periodic basis
Confident using CRM systems and Microsoft Office Benefits

Company pension scheme with life insurance and income protection
Holiday entitlement that increases with length of service
Annual profit share scheme
Employee Assistance Programme and mental health support
Ongoing training, development and clear opportunities for career progression Email: (url removed)

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