We are seeking an experienced Contract Business Analyst to support a major CRM migration programme within a fast-paced property business. This role requires strong hands-on experience delivering CRM transformation projects, combined with deep domain knowledge of the property sector — such as estate agency, lettings, mortgage services, or wider property operations.

Key Responsibilities:

• Lead business analysis activities across a full CRM migration lifecycle.
• Gather, document, and validate business requirements across sales, lettings, mortgage, and customer service teams.
• Map and redesign processes to align with the new CRM platform.
• Work closely with stakeholders, technical teams, and vendors to ensure successful delivery.
• Support data migration, UAT, training, and go-live readiness.
• Identify risks, dependencies, and opportunities for process improvement.

Essential Experience:

• Proven track record delivering CRM migration or implementation projects.
• Strong experience within the property industry (estate agency, lettings, mortgage services, property management, etc.)
• Excellent stakeholder management skills across operational and senior leadership teams.
• Experience with data migration, systems integration, and process re-engineering.
• Ability to translate complex business needs into clear functional requirements.