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Customer Quality Engineer

Oldham, UK
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Job Type: Permanent, FullTime

Salary: 32000

Customer Quality Engineer Permanent Oldham Monday-Friday Up to £32,000 + Benefits My Client who is a leading manufacturer within their field is seeking an experienced Customer Quality Engineer to join their team.
The main purpose of this role will be to support the Quality team handling product and customer issues.
•Handling of analysis requests or customer claims from receipt to closure performing initial analysis if required
•Ensuring claims are resolved in a timely and effective manner,
•Ensuring the necessary containment actions are implemented in the interim to provide company and customer protection
•Interfacing with staff at all levels and in other manufacturing plants to seek root cause solutions
•Keeping other departments or the customer regularly updated on the progress of the problem resolution, being responsive to their needs and ensuring the outcome is a win-win situation for both the customer and the company
•Developing relationships within the business and key customers to ensure customer needs and requirements are taken into account, and driving customer satisfaction through functional and technical support Requirements:
•Degree or equivalent qualification in Electronics/Physics/Chemistry
•Knowledge of problem resolution techniques and the relevant quality tools
•Total commitment to customer service with focus on delivery
•Familiarity with manufacturing processes
•Experience of dealing with automotive customers
•Presentation skills
•High levels of self-motivation and flexibility
•Ability to work on own initiative
•Ability to develop strong relationships
•Analytical Skills
•Highly organised with great attention to detail Desirable attributes:
•A second language preferably German or Chinese The Client: This is an exciting role for anybody wishing to join a manufacturer who excels in its chosen field.
Proman acts as an employment agency for permanent staff and an employment business for temporary workers.
We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.
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