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Date Added: Tue 26/07/2022

Account Manager

Kingston upon Hull, UK
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Job Type: Permanent, FullTime

Salary: £25000/annum

Job title: Client Retention Executive | Location: Hull

Salary: £25k, depending on experience

Reach Resourcing is excited to be working with a leading data provider to the world's largest industries for the position of 'Client Retention Executive'!

This is a permanent position based in Hull, hybrid work.

The role:

You will be working with a wide range of global clients in a B2B environment. We have an extensive set of proprietary data, analytics and insights on multiple industries, including Healthcare, Technology, Power, Consumer Products, Construction and Financial Services, to name but a few, that help our clients de-code the future. Access to our databases is available to our clients on a subscription basis and can competition.

You will be proactive, with a high level of attention to detail and a determination to get stuck in on the front line of a new project which will aim to revolutionise the way our Clients business communicates with existing clients, ultimately ensuring they are retained.

Responsibilities of the Renewal Hub:

* Preparing the renewal letters, quotations, pro-forma invoices, and notifications

* Contacting clients directly to negotiate terms and conditions and render renewal contracts

* Positioning services and escalating pain points to the Customer Success team

* Forecasting trends and suggestions on how those trends can enhance retention rates

* Bridging between Sales, Finance and Customer Success

* Refining renewal strategies that proactively engage a client

* Augmenting the upsell and cross-sell opportunities

* Working with the product team to receive feedback on the growing requirements of a customer

* Forecasting monthly value and volume renewal rates

* Providing detailed analysis of renewal losses and future risk

* Compliance support: Auto Renewals, Excessive usage and IP violation

* Meeting the desired goals and establishing metrics


* Educated at A-Level or equivalent standard.

* Minimum of C grade in GCSE English.

* A background in customer facing roles would be advantageous (Sales, recruitment, customer service, etc).

* Very strong written and verbal communication skills.


Reach Resourcing recruit for Temporary, Temp-to-Perm, and Permanent opportunities working across Manufacturing & Industrial, Engineering & Technical, Sales & Marketing sectors throughout the region.

Reach Resourcing offer a professional and personal take on recruitment. Our dedicated and experienced consultants work in partnership with candidates & clients to ensure the best possible productivity.

If this role is not suitable for you, we would be happy to have an informal discussion regarding any future opportunities.

While we will endeavour to respond to every applicant personally, on occasion this is not always possible, therefore, if you have not heard back from us within 14 days of applying, you have been unsuccessful
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