About the Company

Third Space is a collection of luxury health clubs in London, individual in style and bound by a common philosophy: to be the best health club in the world in the eyes of our members. It’s our people that bring these spaces to life, and with new clubs opening and a strong Employee Value Proposition, now is the time to join our People team as we strive to be Best in Class. In December 2025, we opened The Whiteley, club number 14. Our plan for the next five years is to more than double.

About the Role

We’re looking for a highly organised and people-focused People Operations Manager to lead the delivery of all HR operations across the full employee lifecycle. This is a critical role in the People team, ensuring that processes are efficient, compliant, and centred around a great employee experience.

Your team is the operational backbone of the People Function (17 people in total across People Partnering, Talent Acquisition, Talent Development, Employee Experience and Reward). You’ll partnerclosely with People Partners, Talent Acquisition, Payroll, and the wider business. In this role, you will deliver the day to day, whilst continuously improving our systems, processes, ways of working and service delivery.

This is an exciting opportunity to shape and elevate People Operations in a fast-paced, high-growth organisation. You’ll have the chance to make a real impactby encompassing a continuous improvement mindset, enhancing employee experience, and building a high-performing operations function.

What You’ll Be Doing

People Operations & Service Delivery

• Lead end-to-end delivery of people processes including onboarding, contractual changes, data management, and offboarding

• Ensure a consistent, high-quality employee experience across all touchpoints

• Act as an escalation point for complex operational queries

• Define and manage SLAs, workflows, and service standards

• Deliver performance reporting and drive continuous improvement

• Maintain accurate employee data and system integrity

Compliance & Governance

• Ensure compliance with UK employment law and internal policies

• Own and maintain employment contracts, employee handbook, and records

• Support employee relations processes through accurate documentation and system updates

• Ensure GDPR compliance and strong data governance

• Identify and mitigate operational risks

Payroll & Reward Support

• Partner with Payroll to ensure accurate and timely processing

• Support annual pay reviews, bonuses, and reward processes

• Manage benefits administration including enrolment, changes, and queries

Continuous Improvement

• Identify opportunities to streamline and scale processes

• Lead or support HR projects such as system implementations

• Build clear documentation and operational playbooks

Team Leadership

• Manage and develop a People Operations Administrator

• Set clear objectives and performance standards

• Foster a service-oriented, detail-driven team culture

What We’re Looking For

Essential

• Proven experience in People/HR Operations

• Previous line management experience

• Strong understanding of UK employment law and HR best practices

• Experience with HR systems

• Exceptional attention to detail and process discipline

• Strong communication skills with a service-focused mindset

Desirable

• Experience supporting payroll and reward processes

• Background in a scaling or fast-paced organisation

• Confidence using data and metrics to inform decisions

Key Competencies

• Operational excellence

• Continuous improvement mindset

• Strong stakeholder management

• Data accuracy and integrity

• Pragmatic problem-solving

• Resilience under pressure