We are seeking a Customer Service Clerk to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Must have a strong background in inventory management
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Previous experience in customer service, Logistics, Transportation, Supply Chain Management
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
MainOcean Carolinas is a privately owned 3rd Party Logistics company located in Charleston, SC. Company services primarily port driven business both imports and exports as well as operates a small fleet of trucks.
Role: Customer Service Clerk - Supply Chain / Logistics
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