Account Support Specialist - Gaming

+ Global leader in gaming

+ 12 month initial contract

+ 80% hybrid - 20% onsite in ondon

+ up to £30 per hour

Key Skills:

+ Background in Gaming/Gaming Industry

+ Knowledge of modern SW

+ Fluent in Japanese

About the Role
As an Account Supporter, you'll support PlayStation partners-developers and publishers-by delivering high-quality operational and technical assistance through DevNet and the Help Centre, ensuring they can build, test, and launch smoothly.

What You'll Do

Support game developers and partners via ticketing systems with fast, accurate solutions

Help deliver operational readiness for game releases, updates, and partner milestones

Execute SOPs across partner access, dev hardware, releases, support, and live events

Maintain and improve knowledge bases used by global developer teams

Contribute to developer communications (announcements, forums, bulletins)

Support developer events, showcases, and technical conferences

Work closely with engineering and product teams to improve tools and partner experience

What You Bring

Strong problem-solving skills, especially in technical or operational environments

Ability to juggle multiple issues (like a live service launch weekend…)

Clear communication skills with both technical and non-technical audiences

A detail-driven, partner-first mindset

Confidence learning new tools and systems quickly

Experience managing multiple projects and using Jira (including admin/config)

Genuine passion for games and the game development process

Fluent Japanese (written and spoken)

Nice to Have

Experience in technical or developer support (games or software)

Understanding of game development workflows and pipelines

Scripting skills (Python, JavaScript, HTML5)

Familiarity with C/C++ and version control (Git, Perforce, SVN)

Knowledge of networking fundamentals (TCP/IP)

Degree in Computer Science or related field