Income Manager

£48,000

Permanent

Kirklees, West Yorkshire / Hybrid

37 hours per week

We are currently working on behalf of a social housing provider in West Yorkshire, for an Income Manager to join their management team on a permanent basis. The role will oversee both the Rents Team, as well as Financial Inclusion.

2-3 days a week will be required in their offices.

Responsibilities of the Income Manager include:

Managing a team of 3 Rent Arrears Officers, 3 Financial Inclusion Officers and 1 Assistant
Leading the team to provide proactive and efficient income collection and economic inclusion support services to tenants.
Preventing the accrual of rent arrears by ensuring proactive account management and assisting tenants to maximise their income, minimising tenancy failure and evictions.
Creating and delivering a variety of in-house economic inclusion training packages for customer facing staff to ensure they are aware of any changes and processes to follow to mitigate the risks to income collection
Ensuring the continuous development of the service (including debt and money management; employment and training advice; digital inclusion) to help tenants maximise their income
Acting as the expert on welfare benefits, economic inclusion and arrears prevention to supporting the delivery of policy and strategy in these areas. This will include collecting and analysing relevant data.
Working with the Service Manager for sustainability on energy efficiency advice services.

Essential criteria of the Income Manager:

Previous experience within the supervision or management of income management teams

To be considered for this exciting role, please contact Bethan Hall - Associate Director at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing BH 4884. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with feedback directly and please consider your application unsuccessful