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DATE ADDED: Sun 07/10/2018


Studio City, USA


Job Description

This position provides technical assistance and support to customers by performing the following:

Essential Duties and Responsibilities:

· Basic knowledge/awareness of software setup and configuration

· Become subject matter expert on company's software applications

· Provide client support and technical issue resolution via e-mail, phone, other electronic medium, and occasionally on-site at client locations

· Provide exceptional customer service

· Identify, correct, or advise, on operational issues in customer product systems

· Provide training to clients in the use of system and applications

The Ideal candidate will also possess the following skills:

• Able to work independently in a fast-paced environment and efficiently meet deadlines

• Previous experience working a software support desk

• Able to promptly answer support related email, phone calls, and other electronic communications

• Self-motivated, detail-oriented and organized

• Experience with hardware and software issues

• Proficient in MS Office and other applications such as e-mail clients, FTP clients and Web Browsers

• Excellent communication (oral and written), interpersonal, organizational, and presentation skills

• Manage and maintain activity within company's issue tracking system

Additional experience with the following a plus:

· Rights management software


· ZenDesk

· Web based conference software

Minimal travel, predictable schedule, paid vacation and other standard benefits. Salary DOE. This is a full-time position.





Job Type:
Location: Studio City,

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