Elements Massage is hiring a studio sales manager who lives and breathes customer service! At Elements we care about our employees. Our positive, fun, team environment is a place where our employees know we support one another to achieve team success. Happy employees make happy clients!
Our #1 goal is to ensure our clients' Elements experience blows away their expectations every time they visit. Whether our clients come to us for a relaxing-destressing experience, to relieve pain, to ease recovery from an injury or just to take that one hour out of their busy life to focus on their wellbeing - we have the opportunity to help make their lives better.
Elements Massage is a national franchise founded by a Massage Therapist with the fundamental belief that every client is unique. We custom tailor every massage experience to ensure that each and every massage meets our client’s unique needs and exceeds their expectation – every time, guaranteed.
This position is a front-line retail management position responsible for the day-to-day sales and operations of the business. The Studio Manager coordinates the efforts of a 20-member, Sales and Therapist staff to ensure smooth, efficient and extreme quality service delivery.
The Studio Manager is accountable for meeting weekly, monthly and benchmark goals based on Key Performance indicators such as sales conversion, Net Promotor Score, Revenue per Session and Member Retention. We believe in clearly communicating company expectations/goals and the part every single team member plays in the studio’s success. This position is responsible for inspiring performance, fostering teamwork and ensuring all employees have the tools they need to be successful.
Leadership – ability to lead by example and rally a team around a common goal or purpose through mutual respect
Teaching/Coaching – ability to clearly communicate objectives, deliver positive and negative feedback, determine/deliver appropriate training and reassess as necessary
Decision Making – possess the confidence to make independent decisions that align with company values
Problem Resolution – ability to confront problems head-on and propose solutions that consider the “bigger picture”
Communication – ability to listen, consider and then respond to clients and staff
Two years retail sales management experience
Two plus years leading a team of 5+ employees
Availability to work days, evenings and weekends as necessary
Availability to work 45 - 50 hours per week
Spa experience highly desirable
Bachelor’s degree preferred
Opportunity for professional growth
Complementary monthly massage
Company paid fitness club membership
More benefits coming soon!
Role: Massage Studio Sales Manager
Apply for this job now.