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DATE ADDED: Tue 07/08/2018

Assistant Hospitality & Events Manager

London, UK
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COMPANY: SARACENS LIMITED

JOB TYPE: Permanent

SALARY: Up to £25,000 per annum

Introduction

Allianz Park is the home of double European and four-time Premiership champions, Saracens. However, this destination is not only a state-of-the-art sports stadium, it also comprises of meeting rooms and event spaces that cater for events on all scales, from a modest gathering to a corporate event for over a thousand guests. More information on Allianz Park can be found here.

What can I expect when working at Allianz Park?

Well first of all, you will be surrounded by a great team of likeminded and friendly people. And we are a social bunch! Team outings are frequently organised along with a range of other optional activities such as private fitness sessions, a friendly (yet surprisingly competitive!) game of rugby or rounders. Apart from a competitive salary, bonus scheme and 25 days holiday per year, you will also be in line for other great benefits including use of our athletics facilities and tickets to rugby games and other sporting events.

Join us on our journey to becoming the leading event destination in North London!

Position Description

We are seeking a motivated and ambitious Assistant Hospitalityand Events Manager to join our growing events team.

The overall purpose of this role is to delight our clients whilst maximizing revenue for the organisation.

You will do this by overseeing the events at Allianz Park, on both matchdays and non-match days.This will involve setting up the function area, ensuring all personnel are trained and briefed and that the function sheet is followed through, and sometimes enhanced if at all possible.Equally, all other stakeholders are communicated with and inter-company processes followed.

The holder of this role will be required to supervise weekend and evening dry hire events and ensure that any problem, big or small, is swiftly dealt with in a logical, calm, professional manner.

What you’ll do

If successful, below you will find some of the duties that you will be performing in this role:


·Corporate Meetings and Events

oSupervise the catering operation for conferences and assist with large events

oManaging of and liaising with relevant personnel and clients and ensuring that everything is in place and order to ensure success.


·Matchday preparations:

oOrganise the setup of lounges and boxes.

oEnsure that all personnel are aware of special circumstances.

oMenus and wine lists are all prepared.

oItems are set out in a professional manner.

oProblems are deal with swiftly and courteously


·Matchday Operations:

oOversee the catering operation of one of the Allianz Park lounges.

oEscalating of any problems to the Hospitality and Events Manager

oWorking with the team to ensure a successful delivery


·Day to day:

ooversee staff lunch and inhouse catering lunches and dinners, staff rotas and general administration, organise catering for internal meetings.


·To support the Hospitality and Events Manager with ad hoc situations which may include ad hoc events or projects which may need to be undertaken


·Delegating event planning tasks to other staff members where necessary


·Provide direct liaison with customer and suppliers ensuring clear communications of each party’s needs and expectations


·Maintaining a working relationship with other departments and other key internal stakeholders.


·Maintaining a working relationship with vendors and other key external stakeholders.


·Creating sales opportunities for future events during client liaisons and during events, including possessing a strong working knowledge of the company to further these sales opportunities


·Be aware of competitor activities & industry trends


·Achieve personal goals and objectives identified in reviews and appraisals


·Demonstrate best working practices in all duties and comply with company manuals


·Report all maintenance issues and hazards as in the company health and safety manual


·Be aware and adhere with statutory, legal and company requirements for:

oHealth and Safety

oEmployments Laws

oFire Regulations

oAccident reporting

What to bring

Preferrably, we are looking for the following in our ideal candidate:

QUALIFICATIONS


·GCSE including Maths & English.


·Food Hygiene level 1

EXPERIENCE


·At least 3 years’ experience in a similar role.

KNOWLEDGE AND SKILLS


·Excellent verbal and written communication skills


·Computer literate and confident in MS Excel; Word and Outlook


·Catering service logistics


·Food Hygiene law awareness


PERSONAL QUALITIES


·Ability to inspire customer trust and confidence


·Ability to deal both on the phone and in electronic communications effectively with clients and venues and to gain support of internal colleagues


·Passionate about food and beverage and customer service


·Ability to multi-task, think fast and to deliver solutions to customer requirements


·Possess diplomacy, discretion and impartiality of judgment


·Creative in thinking and approach


·Confidence


·Enjoys a challenge


·A good sense of humour, flexible and forward thinking to anticipate problems before they arise

MOTIVATIONS & EXPECTATIONS


·Able to communicate at all levels


·Self-started, drive, ambition


·Ability to work to strict pressured deadlines


·Creative in thinking and approach


·Motivated by a passion for quality and great service delivery


·A “can-do” attitude


·To be an excellent ambassador for the Company

WORKING HOURS


·A typical working week consists of 37.5 hours (excluding lunch) and includes working on weekends and bank holidays.

If you have a passion for the events industry, are committed to delighting guests and are excited about the prospect of working at Allianz Park, then please apply.

We hope to hear from you soon!



Role: Assistant Hospitality & Events Manager
Job Type: Permanent
Location: North West London, South East

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