Our client is looking for a Pensions Administrator to join their team in Leeds.

As a Corporate Pensions Administrator you will be responsible for delivering high-quality administration services for Defined Benefit (DB), Defined Contribution (DC), or hybrid pension schemes. The role ensures that scheme members, employers, trustees, and internal stakeholders receive accurate information, timely calculations, and compliant documentation in line with scheme rules and statutory requirements.

Key Responsibilities

Scheme Administration

• Process and calculate benefit events, including retirements, leavers, transfers in/out, deaths, and illustrations.
• Maintain and update member records accurately within administration systems.
• Ensure all work complies with scheme rules, legislation, and internal quality standards.
• Prepare annual benefit statements and support statutory exercises (e.g., annual allowance, P60s, deferred statements).

Member & Stakeholder Communication

• Respond to member queries by phone, email, and letter in a clear, professional manner.
• Draft high-quality communications for scheme members and employers.
• Support meetings with trustees, actuaries, payroll teams, and HR partners as required.

Compliance & Governance

• Adhere to regulatory requirements (e.g., The Pensions Regulator, HMRC rules, disclosure regulations).
• Assist with internal audits and risk management processes.
• Maintain data quality and support data cleansing or GMP reconciliation projects.

Systems & Reporting

• Use administration platforms to manage workflow and data.
• Support monthly and annual payroll activities for pensioners, if relevant.
• Produce standard and ad-hoc reports for trustees and internal functions.

Continuous Improvement

• Suggest process improvements to enhance accuracy and efficiency.
• Participate in training, industry updates, and knowledge-sharing sessions.

Required Skills & Experience

Essential

• Experience in pension scheme administration (DB, DC, or both).
• Strong numerical and analytical skills with attention to detail.
• Ability to interpret and apply scheme rules and statutory pension requirements.
• Proficient in MS Office applications, particularly Excel.
• Excellent written and verbal communication skills.
• Ability to manage workloads, meet deadlines, and handle multiple tasks.

Desirable

• Progression toward a professional qualification (e.g., PMI, CII, QPA).
• Experience with pension administration platforms.
• Understanding of actuarial concepts and pension calculations.
• Experience in corporate or third-party administration environments.

Personal Attributes

• Customer-focused with a problem-solving approach.
• Team-oriented with willingness to support colleagues.
• Organised, proactive, and able to work independently.
• High integrity and commitment to confidentiality.

KPIs / Success Measures

• Accuracy and timeliness of benefit calculations and member communications.
• Compliance with service level agreements (SLAs) and regulatory deadlines.
• Positive member and stakeholder feedback.
• Contribution to process improvements and team productivity.

TO APPLY FOR THIS ROLE, YOU MUST HAVE PENSION EXPERIENCE

How to apply:

To apply for this role, please forward your CV in confidence quoting reference TW.

Due to the High volume of applications that we receive, if you do not hear from us within 7 days unfortunately your application is unsuccessful.