1st / 2nd Line Support Engineer

Location: High Wycombe
Salary: £28,000 - £30,000 + Full Benefits

This is a great opportunity for you, a customer-focused 1st / 2nd Line Support Engineer to join a thriving organisation based in High Wycombe.

This role is office-based Monday to Friday, working with a great team.

The Role of 1st / 2nd Line Support Engineer

You'll be the first point of contact for users, providing friendly and effective technical support across business systems (EPOS - nice to have, not essential).
Key responsibilities include:

• Providing 1st and 2nd line remote support
• Handling inbound calls and support queries
• Diagnosing and resolving issues, escalating where required
• Supporting new users with system setup, walkthroughs and remote training

What We're Looking For as a 1st / 2nd Line Support Engineer

• Experience in 1st / 2nd line IT support
• Excellent communication and customer service skills
• Confident working with non-technical users
• Someone who goes the extra mile

Nice to have: EPOS or retail experience, but not essential.

If you enjoy helping people and want to be part of a growing 1st / 2nd Line Support Engineer team, please send your CV today.