Operations Manager – Maintenance Operations

Location: Birmingham              Salary:£62-65,000Contract:Permanent / Full-time – ideal start date in April

Are you an inspiring leader with a passion for delivering excellent maintenance services? Do you thrive in a fast-paced environment where your decisions directly improve customer satisfaction and operational performance?If so, we’d love to hear from you.

This housing association is committed to delivering high-quality, customer-focused repairs and maintenance services across our property portfolio.

Reed are now seeking a dynamic Operations Manager to play a pivotal role in delivering Maintenance Operations Business Plan and driving service excellence across multiple workstreams.

About the Role

You will lead and motivate a team of Trade Supervisors, Trade Engineers, Surveyors and subcontractors to ensure the effective delivery of responsive repairs and maintenance services.

You will oversee day-to-day operations, ensuring priorities are met within time, cost, and budget constraints. Through strong leadership, commercial awareness, and a commitment to continuous improvement, you will help shape the future of our Maintenance Operations service.

This role offers the chance to make a meaningful impact—enhancing customer experience, strengthening operational performance, and contributing to the ongoing development of our maintenance strategy.

Key Responsibilities

As Operations Manager, you will:

• Provide strong, proactive field management directly and through Supervisors.
• Ensure technical resources, including Surveyors, are effectively deployed.
• Manage contractors to deliver services that meet contractual obligations and value-for-money standards.
• Work closely with support functions to deliver timely, cost-efficient, customer-focused services.
• Build and maintain strong relationships with internal and external clients, continually striving to exceed expectations.
• Operate within budget, delivering financial and operational targets.
• Support delivery of voids, programmed and project work when required.
• Monitor and deliver against customer, commercial and operational KPIs.
• Lead high-quality service delivery across all areas of Maintenance Operations.
• Produce and monitor performance management information.
• Attend management meetings and ensure effective team communication and review processes.
• Develop the technical and operational capability of the workforce.
• Promote positive customer engagement and ensure adherence to company values.
• Maintain compliance with designs, specifications, standards and HSQE requirements.

About You

To be successful in this role, you will bring:

• CIH Level 5 (or willingness to work towards it).
• Proven experience delivering maintenance or building services—ideally in social housing—across a dispersed geographical area.
• A strong track record of managing and motivating teams to achieve financial and operational targets.
• Solid knowledge of health and safety legislation (including CDM) and its application in a repairs environment.
• Competence in setting, monitoring, and managing budgets.
• The ability to promote a zero-accident culture.
• Experience managing trade-based teams across voids, responsive repairs and planned works.
• Excellent communication skills, with the ability to influence customers, suppliers, and subcontractors.

Do not hesitate and apply today