Location: Reigate (Hybrid - 3 days on-site per week)Salary: Up to £40,000 per annumType: Full-time, Permanent

We are looking for a skilled and customer-focused Senior Service Desk Engineer to join our growing Managed Service Provider team based in the Reigate area. This is a hybrid role, with three days per week required on-site, supporting a diverse range of clients and helping to drive high-quality service delivery across the business.

You'll act as an escalation point for the 1st/2nd line teams, resolve complex technical issues, and contribute to continuous service improvement. This position is ideal for someone who thrives in a fast-paced environment and enjoys working with a wide range of technologies.

• Provide high-level technical support across Windows, Microsoft 365, networking, and cloud environments
• Act as an escalation point for junior service desk engineers
• Manage and resolve complex incidents and service requests within agreed SLAs
• Support client onboarding, migrations, and project delivery tasks
• Monitor, maintain, and troubleshoot client infrastructure (remote and on-site)
• Ensure accurate documentation of systems, processes, and incident resolutions
• Build strong relationships with clients, ensuring professional and proactive service
• Propose and implement service improvements to enhance efficiency and reliability

We are particularly interested in candidates with previous experience in:

• Managed Service Provider (MSP) environments, or in the Education sector, or a combination of both

This background will help you excel in handling varied client needs and complex multi-site technical environments.

• Strong knowledge of Microsoft 365, Azure AD/Entra ID
• Windows Server administration (AD, DNS, DHCP, GPO)
• Networking fundamentals (VLANs, firewalls, switches, Wi-Fi)
• Virtualisation technologies (Hyper-V, VMware)
• Backup technologies and monitoring tools
• Ticketing systems and ITIL best practices

• Strong communication and customer service skills
• Ability to work independently and as part of a collaborative team
• A proactive, solutions-focused mindset
• Full UK driving licence desirable (for occasional site visits)

• Salary up to £40,000
• Hybrid working (3 days on-site in Reigate)
• Training and professional development opportunities
• Opportunity to work with modern technologies and varied client environments
• Supportive, friendly team culture