Senior Contract & Technical Support Manager

Salary: £65,000 per annum

Location: Based near Bishop's Stortford

Hours: Monday to Friday, 40 hours per week

About the Role

As a Senior Contract & Technical Support Manager, you will hold a critical leadership position responsible for the performance, development, and strategic direction of the Technical Support Team. Acting as the technical authority within the business, you will ensure the profitable and compliant delivery of engineering services across all contracts. Through expert-level guidance, continuous innovation, and strategic mentorship, you will drive technical excellence, champion sustainability, and build long-lasting client confidence. Fantastic opportunities to progress with clearly defined progression routes.

Key Responsibilities

Technical Leadership & Authority

* Provide expert-level guidance on HVAC systems, plant rooms, energy centres, heat/cooling networks, and commercial M&E building services.

* Act as the ultimate escalation point for high-risk, complex engineering issues and advanced root-cause diagnostics to drive first-time fixes.

* Oversee small works design, specifications, and delivery, ensuring absolute technical accuracy and performance outcomes.

* Conduct detailed site audits, technical risk assessments, and maintain digital schematics and asset registers.

* Note: This role includes serving as an escalation point on the out-of-hours technical support rota.

Team Management & Strategic Development

* Lead, mentor, and develop the Technical Support Team to deliver uncompromising standards of engineering support.

* Oversee workload allocation, performance reviews, and capacity planning for all team members.

* Drive a culture of accountability by leading technical training, toolbox talks, and continuous professional development.

Contract, Compliance & Client Management

* Lead contract reviews, renewals, and site surveys to ensure effective, compliant, and profitable service delivery.

* Guarantee all activities adhere strictly to Health & Safety legislation and industry standards (e.g., SFG20, Building Safety Act, Energy Act).

* Lead technical discussions in client meetings, providing insights on CAPEX, plant lifecycles, and energy efficiency upgrades.

* Review and approve sub-contractor technical submissions to ensure workmanship and system integrity.

Innovation & Continuous Improvement

* Champion the implementation of new technologies, including CAFM, IoT monitoring, and energy management software.

* Drive energy efficiency and smart building initiatives across the business, collaborating closely with Operations, QSHE, and Project heads.

What You Bring

Essential:

* HNC/HND level qualification (or equivalent) alongside GCSE-level education.

* Level 3 (minimum) trade qualification in at least one relevant discipline.

* Proven leadership experience managing multi-disciplinary maintenance workforces and overseeing contractual commitments.

* High technical competence in M&E commercial-scale installations and BESA PPM SFG20 maintenance standards.

* Strong track record of scoping works, estimating, and issuing technical quotations/recommendations.

* Excellent commercial acumen, IT proficiency, and the ability to multitask in a high-pressure environment.

* Exceptional communication skills for high-level client and stakeholder management.

Desirable:

* Multi-skilled trade qualifications.

* Health & Safety construction-based qualifications.

* CIBSE Heat Network Code of Practice (CP1) certification