Call Centre Manager

Weston Super Mare - office based role

ASAP

The Company:

Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment - from executive to operative level.

With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a  Social housing maintenance contractor , who are looking for a  Call Centre Manager  based in  Weston-Super-Mare.

This is an o ffice based role.

Day to Day:

Management of 20 scheduling coordinators     
Day to day management of KPIs around the delivery of social housing maintenance contracts
Management of the admin process - invoicing, reporting, valuations, uploading documentation
Working alongside Managers who manage trades out in the field and being an office point of contact .
Requirements (Skills & Qualifications)

Must have social housing or FM experience
    Some repairs and maintenance experience
    Experience of working to Service Level Agreements would be beneficial
    People management experience is essential
    Excellent organisational skills
    Experience of collating contract paperwork required for various contracts
Benefits:

Full time permanent role
Office based with parking on site
Mon-Fri with flexible start and finish time hours
Please apply or contact Kirsty Rutlidge at Build Recruitment for further details (phone number removed).

We'll take the time to understand your career history and motivations for a new role. We'll also take references and may ask for proof of eligibility to work in the UK.

We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. 

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer