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DATE ADDED: Fri 31/05/2019

Technical IT Support Officer

Milton Keynes, UK
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JOB TYPE: Permanent

Technical IT Support Officer
Location: Milton Keynes (Flexibility to travel to Essex sites on regular bases)
Salary: Up to £22K per annum + company benefits such as pension, private health care and mileage expenses
Contract: Full time, Permanent role (40 hours per week, 08:30 till 17:00) with flexibility for business requirements
We are looking for an enthusiastic IT Support Officer to provide IT support to the UK and Global business assisting with trouble shooting, maintaining assets, protect network data security, liaising with third party support providers and advising and making recommendations.
EDL owns and operates a global portfolio of power stations in Australia, North America and Europe. Our vision is to be the leading global producer of sustainable distributed energy. At EDL, we are playing a key role in the world's transition from traditional energy sources to decarbonised solutions.
The successful candidate will be responsible for providing IT technical support to both the UK and Global business.
About the Technical IT Support Officer role:
This is a standalone role within the UK team reporting to the Director of Commercial and Finance whilst also reporting to the Service desk team leader within the Group Global IT department. The successful candidate must be a self-starter, have strong management and organisational skills to deliver high quality work with efficiency and accuracy.
They also must have a professional phone manner whilst previously demonstrated a strong focus on delivering customer service. The successful candidate must be flexible in working location to travel to the required sites (Essex) and to liaise regularly with the Global IT Support team across different time zones (time differences will be dependant).
The role will include responsibility of resolving incidents daily reported by EDL users globally and supporting the UK business with general trouble shooting.
Key Responsibilities of the Technical IT Support Officer:
* Timely resolution of Incidents as reported to the Service Desk by users;
* Documentation of 'Incidents' and 'Work Arounds' within the Service Desk System;
* Proactively investigate, resolve and document problems and known errors;
* Maintenance and updating of business SOE environment;
* Maintaining asset register of IT inventory;
* Advise and recommend desktop hardware upgrades;
* Liaise with 3rd party support providers;
* Monitor network health and integrity;
* Security of network data;
* Actively ensure own health and safety and the health and safety of others through understanding and implementing workplace health and safety obligations;
* Support and comply with Company Policies and procedures as advised and documented in the Company's employment policies as amended from time to time and as directed by Managers/Supervisors;
* Any other duties appropriate to the level and responsibility of the position as required.
Qualifications and Experience
* A good working knowledge of computing hardware and printers and the ability to troubleshoot problems is essential;
* Min 2 years' experience in supporting Microsoft Windows environment is desirable;
* Min 2 years' experience in a desktop support role is desirable;
* Knowledge of Windows operating systems and Microsoft Office suite of products;
* Knowledge and understanding of LAN/WAN technologies and the ability to troubleshoot networking issues would be an advantage;
* Knowledge of iOS and Android devices;
* Strong time management and organisational skills;
* Effective and clear written and verbal communication skills;
* Confidential, discreet and professional.
EDL is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. EDL is also committed to securing candidate data during this recruitment process therefore our privacy notice can be found on the company website and will be provided to candidates who wish to apply for this role.
If you feel you have the necessary skills and experience to be successful in this role click on 'APPLY' today, forwarding an up to date copy of your CV for consideration in the first instance.
No agencies please
Role: Technical IT Support Officer
Job Type: Permanent
Location: Milton Keynes, Buckinghamshire,

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