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DATE ADDED: Thu 19/03/2020

Customer Support

Crawley, UK
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COMPANY: VACANCY FILLER LIMITED

JOB TYPE: Permanent, FullTime

SALARY: 20000 - 25000 - Bonus + Benefits

Customer Support: An enthusiastic, commercially minded customer service specialist is required by a leading wholesaler of safety, welfare and site equipment for the construction industry to provide exceptional customer-focussed support & service to all customers at all times, ensuring the OnSite experience is delivered.
The ideal Customer Support will have a naturally warm and engaging telephone manner with a desire to make the customers' journey as efficient and pleasant as possible.
The successful candidate will also take responsibility for providing an accurate order processing service, creating and maximising upsell opportunities and raising quotes.
As such, previous experience in a customer services, sales order processing or sales support role in a contact centre environment would be highly beneficial.
For over 40 years, OnSite Support has delivered safety, welfare and site equipment for the construction industry by putting people first.
They do this by listening to their client's needs and establishing a solution that's unique to them.
A "can do" attitude is crucial to the excellent customer support they provide for their clients, ensuring they go the extra mile to deliver what they really need.
Key Responsibilities: Develop trusted relationships within allocated core accounts to build their business by meeting customer needs thus ensuring a long term mutually beneficial relationship which will withstand competition Assist with the processing of all incoming orders from existing and new accounts in a timely and accurate manner ensuring a helpful, knowledgeable service is delivered as the face of OnSite Support and delivering the OnSite experience Maximise opportunities to up-sell and cross-sell Ensure quotes are created and orders placed in a timely fashion and respond to customer queries ensuring we are providing the OnSite Experience with every interaction Work closely with Finance to ensure outstanding queries are dealt with on all accounts within 48-hour service level agreement Update customers and account managers on operational and order status where issues arise ensuring all necessary key stakeholders are kept informed of issues.
Ensure all systems are accurate and up to date with all information relating to orders, including delivery address, contact details, job roles and a note is added to CRM when any valid contact is made with the customer Resolve customer queries as soon as they are raised, liaising with other departments to ensure a swift resolution, escalating when appropriate Participate in the tender process, researching and collating information on relevant accounts and products Prepare regular reports of progress and forecasts to internal stakeholders on Core accounts and work with your team leader to build and deliver the strategy for each account.
Skills and Experience Previous experience in a similar customer-focussed role Successful inbound sales experience in a contact centre environment Experience using and updating CRM systems Highly organised & accurate with strong attention to detail Able to prioritise a varied workload Proficiency with Microsoft Office, particularly Excel.
Strong communication skills Our Values Positivity and Helpfulness Passion for learning and innovation and out the box thinking Going the extra mile for your team players and clients Always striving for excellence in everything you do This is an exciting opportunity for a dynamic, helpful and highly organised Customer Support to join this leading wholesaler to the construction sector.
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