IT Support Desk Agent (1st and 2nd Line)

£35,000 to £40,000 basic

Fareham: 4 days onsite, 1 day from home

Permanent | Full-time

The opportunity…

This organisation are the global leaders in travel safety and you’ll be joining a team supporting and ensuring reliable IT performance across safety analysis and improvement.

You’ll be joining a busy IT support desk providing 1st and 2nd line support to users and customers. You’ll troubleshoot incidents, manage access, support business-critical applications, and keep tickets moving with clear updates and great service.

What you’ll do

• Handle support tickets via phone/email/chat (triage through to resolution)
• Troubleshoot hardware, software, and basic network issues
• Support web-based applications and secure portals
• Administer users, permissions and access (Windows/Linux)
• Maintain accurate ticket notes, documentation and knowledge articles
• Escalate complex issues and work closely with wider IT teams

What you’ll bring

• 2 to 3 years’ experience in IT support/helpdesk or customer-facing technical support
• Good Windows and Linux support skills
• Web application support experience
• SFTP knowledge
• Network fundamentals (TCP/IP, DNS, DHCP, VPN)
• Strong communication and customer service mindset
• Awareness of cybersecurity and data protection basics

What’s next?

To learn more about this opportunity, please click apply or send your CV to dominic . buck @ mexasolutions . com

I’ll be reviewing every CV that applies or lands in my inbox so please don’t be put off by the volume of applications on this role.