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DATE ADDED: Sat 06/10/2018

Customer Service Representative

Oklahoma City, USA
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COMPANY: ADDISON GROUP

Job Description

 A growing Oklahoma City company is looking for a Customer Service Rep to join their team! If you enjoy talking to people and working for a great company, apply today!

Customer Service Representative

RESPONSIBILITIES:

  • Answer incoming telephone calls and emails in a timely, friendly, and professional manner
  • Handle and diligently follow-up on questions and concerns
  • Resolve issues to the satisfaction of the customer
  • Educate consumers on product information
  • Order Entry
  • Communicate with carriers to resolve shipping issues
  • Other administrative duties as required

QUALIFICATIONS:

  • Must be well organized and detail-oriented
  • Must be able to analyze situations and deduce best solution
  • Excellent written and oral communication skills 
  • Strong data entry skills and working knowledge of MS office applications
  • Self-motivated with ability to multitask
  • Able to work independently
  • Ability to work well under various stressful situations
  • Accountable and willing to take ownership of tasks
  • Ability to learn and adapt to new software / technology
  • Previous customer service experience preferable
  • Proven track record with the ability to deescalate issues
  • Punctual, patient, friendly, trustworthy, and strong team player

Company Description
The Addison Group is a leading staffing firm based in Chicago, IL that specializes in connecting opportunities and candidates in Administration & HR, Engineering, Finance & Accounting, Financial Services, Healthcare, and Information Technology. Founded in 1999, Addison Group has now established a coast to coast presence, with 22 offices nationwide: Austin, Boston, Charlotte, Chicago (HQ), Cupertino, Dallas, Denver, Houston, Minneapolis, Nashville, New York, Oklahoma City, Philadelphia, Phoenix, Reston, Rockville, San Antonio, San Francisco, Schaumburg, Seattle, Tulsa, and Washington, DC.

Named a “Top 50” Fastest Growing Company, Addison Group continues to achieve success and growth while fostering a competitive yet team-oriented environment. Addison Group is an Inavero’s Best of Staffing winner for the past six years. Addison Group is focused on organic growth—each year we promote people from within to open new branches and lines of business. Addison Group is a team-oriented work environment with a work hard/play hard atmosphere—Addison has been recognized by many publications as one of the top best places to work for the past five years. Visit our website to learn more: addisongroup.com


Role: Customer Service Representative
Job Type:
Location: Oklahoma City,

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