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Date Added: Fri 27/02/2026

Senior Support Worker / Team Lead - Children

Swansea, UK
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Company: RANDSTAD CARE

Job Type: Permanent, FullTime

Salary: £26,100 - £27,100 per annum

Role: Senior Residential Support Worker / Team Lead

Purpose: To lead the delivery of a safe, nurturing environment for children and young people. As a Senior, you provide high-level personalised care while overseeing shift operations and ensuring regulatory compliance within a 24/7 service.

Leadership & Advanced Responsibilities
  • Shift Management: Lead and manage shifts to maintain high-quality service delivery, acting as the senior point of authority in the absence of the Registered Manager.

  • Staff Oversight: Provide operational line management, guidance, and direction to less experienced staff members.

  • Case Leadership: Lead the development of care plans, conduct risk assessments, and manage complex case reviews.

  • Multi-Agency Liaison: Coordinate with families and external agencies, analysing data to produce professional reports for court and statutory reviews.

  • Professional Standards: Lead by example in the application of Action for Children's policies, diversity initiatives, and professional practice standards.

Core Operational Tasks
  • Direct Care: Oversee personal care, medication administration, and clinical procedures.

  • Mentorship: Support young people in developing independence through routine household tasks and stimulated activities.

  • Advocacy: Ensure the participation of children and young people in decisions affecting their lives.

  • Systems Management: Ensure all digital and paper files are accurate, up-to-date, and compliant with administrative procedures.

RequirementsQualifications & Experience
  • Level 3 Diploma in Residential Childcare (or equivalent) is essential (or must be achieved within the mandatory time frame).

  • Proven Leadership: Demonstrable ability to manage, guide, and direct a team within a care setting.

  • Advanced Experience: Significant experience in a residential care setting, with a proven track record of building trust and managing challenging behaviours.

Essential Skills
  • Emotional Resilience: High level of resilience to lead a team through the challenging nature of the role.

  • Solution-Focused: Ability to address problems individually and within a team setting.

  • Communication: Mastery of diverse communication techniques for interacting with service users, families, and professionals.

  • Compliance: Deep understanding of Safeguarding, Health & Safety, and registration requirements.

Working Conditions
  • Shift Leadership: Flexibility to work a 24/7 rota, including weekends and holidays.

  • Accountability: Responsibility for maintaining safe staffing levels and service continuity.

  • Vetting: Appointment is subject to a mandatory disclosure (DBS/PVG) check.

Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.

Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.

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