The Associate Chief Operating Officer, Primary Care, will provide the leadership and direction necessary to manage the day-to-day business operations of primary care clinics within the medical group including: planning, integration, financial affairs, information technology and quality. Success depends on the candidate's ability to effectively utilize his/her business savvy skills in: finance; relationship development and management with key stakeholders and practice physicians; understanding of competitive market dynamics; and ability to align vision with organizational strategic goals.
The ideal candidate will have strong operational acumen and experience working with a multi-site network. He/she will be skilled at developing strong physician relationships and able to lead others in initiatives aimed at strengthening market presence, integrating services and practice sites and developing a motivated, high-performing team. He/she will also be skilled at building collaborative relationships both internally and externally and realize the value each organization can bring in order to build an integrated delivery system.
- Has a direct reporting relationship to the COO of UMMG
- Partners with the Physician and Nursing leaders to effectively oversee, operationalize, and implement UMMG strategic and operational priorities
- Oversees ACU Group Leadership and ACU Clinic Leadership to identify, resolve, and appropriately communicate safety, quality, and care delivery issues
- In Partnership with physician and nursing leadership, the ACOO provides functional and operational oversight of ACU Group Leadership for departments aligned to their Interdisciplinary Program, and respective ACU Clinic Leadership
- Responsible and accountable for the day to day operations of primary care practices within the medical group.
- Supports the ongoing development of the primary care network within Michigan Medicine.
- Participates with executive leadership in establishing performance expectations, communicates expectations to Clinic leadership, delegating authority as appropriate. Promotes practices and processes that contribute to success; directs the effective management of barriers that impede achieving targeted results.
- Contributes expertise in operational matters to the development of the health system’s strategic plan. Ensures that day to day operations are conducted in full alignment with approved plans.
- Oversees the administrative structure of all primary care operations within the medical group to ensure efficient and cost effective contributions at every stage of the healthcare delivery process.
- Assists primary care practice teams in their attempts to develop and implement improved models of clinical care delivery that are consistent with the underlying principles of the Chronic Care Model, Patient Centered Medical Home, Accountable Care Organizations and other innovative models of primary care practice transformation as appropriate.
- Advances models of population-based coordinated healthcare that include proactive engagement and alignment of primary, specialty, subspecialty, hospital and post-acute care.
- Oversees the budget process for primary care operations to ensure comprehensive accounting of projected revenue and expenses associated with efficient primary care operations.
- Collaborates with the primary care medical directors, physicians, and their administrative partners to develop and grow primary care clinical services, assesses operational efficiencies, and makes the necessary changes for improved patient access and patient flow.
- Establishes initiatives designed to increase patient, family, and physician satisfaction.
- Master’s degree in health services administration or business administration or an equivalent combination of education and experience.
- At least five years of progressively responsible experience and proven success in the management of health care delivery and a history of successful execution of initiatives in ambulatory care operations or physician practice management.
- Considerable health care experience and strong experience in managing clinical operations/practice management.
- Proven experience managing in complex organizations.
Skills and Abilities -
- Proven ability to drive significant organizational change. He/she is very comfortable in a matrixed environment and is comfortable leading people through change processes.
- Strong physician practice operations background with experience involving multiple sites.
- Proven expertise in performance improvement approaches and trends with the ability to work effectively with others in advancing these activities. Demonstrated success leading initiatives that have significant impact across the organization.
- A track record of effectively partnering and communicating with physicians to achieve objectives and results. An administrator who enjoys collaborating with physicians and is viewed as a balanced leader and a champion for patient quality and clinical excellence.
- Demonstrated knowledge of the business aspects of group practice management with an ability to identify and develop strong managers, staff and teams.
- Strong systems-thinker; able to see the entire picture and what needs to happen to make both front and back office functions flow smoothly and efficiently.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
#1 Hospital in Michigan (U.S. News Honor Roll 2017-18)
#6 Hospital in the Nation (U.S. News Honor Roll 2017-18)
#6 Best Hospital to Work For (Indeed)
Role: Associate Chief Operating Officer (ACOO), Primary Care
Location: Ann Arbor,
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