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DATE ADDED: Wed 01/05/2019

Operations Support PMDM Ops Support Analyst Senior Associate

Not Specified, UK


JOB TYPE: Permanent

SALARY: -Competitive

The role in more detailWe are looking for someone who is a proactive senior associate who demonstrates a desire to complete and coordinate projects and tasks efficiently. There is a need for a high level of accuracy and a good attention to detail and a strong need to be able to analyse and interpret data, identify opportunities for improving efficiency of current processes. Whilst this is not a technical role requiring a background in programming, a good level of experience in Excel, MS Access, SQL and Taxonomy Management is strongly preferred. Previous experience in an operations environment would be advantageous.

Job holder will be responsible for
  • Execution of daily operations of this MDM service are performed and completed in a timely manner in accordance to established procedures and respective issues are tracked and followed up with the IT team

  • Reviewing and analysing key exception reporting, participating in requirements and proposing improvements, design and implementation of solutions aimed at improving functionality and the quality of data maintained in MDM

  • Developing, preparing, updating key operational documents and improving performance of document management process

  • Gathering information from a range of external and internal sources to resolve complex Data Quality problems and sharing experience with team members to help deliver results

  • Working with system and business representatives to establish deadlines, risks and solutions to Data Quality problems

  • Facilitating Territory Data Stewards interaction and training to support them in meeting Data Quality standards

  • Collaborating with virtual teams - working closely with PwC IT, external data providers and local territory systems to ensure a smooth process and effective performance of MDM

  • Effective implementation and standardisation of People Domain attributes and governance support of PMDM across the PwC Network

  • Proactively engaging and supporting relevant operational activities of PMDM Service and administrating the PMDM Portal

  • Using a broad range of Global tools and techniques to support personal development and strengths

  • Coaching and developing junior team members

  • The role requirements
  • Strong understanding of MDM architecture and platform

  • Organised, structured and analytical approach to problem solving
  • Experience in creating and maintaining operational documents

  • Proactive mind-set in dealing with challenges in a customer - driven system/environment

  • Change-oriented and self-driven proactive behaviour

  • Able to work flexibly (out of hours support) and to tight operational deadlines

  • Strong data analysis skills including the ability to manipulate, interpret, visualise and present large datasets and analysis

  • Good interpersonal skills with ability to network and interact with senior staff

  • High level of commitment, energy and enthusiasm

  • Ability to learn quickly and apply knowledge to meet a range of tasks and demands

  • Good written and verbal communication skills

  • Ability to develop and sustain effective working relationships

  • Internal firm services

    In order to deliver a first-class service to our clients, we need first-class support internally. Internal firm services is a network of specialist support professionals and includes marketing, recruitment, human capital, finance, technology, learning and development, procurement, to name but a few. Each team plays a vital role in making sure we have all the right resources, services and technology across our business.

    The skills we look for in future employees

    All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

    Learn more here


    We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

    Learn more here

    Role: Operations support PMDM Ops Support Analyst Senior Associate
    Job Type: Permanent
    Location: Not Specified,

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