Lovey | Birmingham (Hybrid) 

Turn customer feedback into real impact 

 Why Lovey?  

At Lovey, we're on a mission to help businesses access the funding they need to grow, fast, simple, and stress-free. 

Since 2016, we've:  Helped thousands of UK businesses  Become a Top 15 fastest-growing finance company  Earned a 4.9 Trustpilot rating  Built a genuinely great place to work 

Now we're looking for someone to help us keep that reputation strong  

 The Role (aka what you'll actually be doing) 

You'll be the voice of our customers, making sure they feel heard, supported, and valued. 

Think:  Driving 5 reviews  Talking to customers and gathering real feedback  Spotting trends and insights  Turning feedback into actions the business can use 

 Your day-to-day 

• Chatting to customers after funding and asking for feedback  

• Boosting our Trustpilot and Google reviews   

• Responding to reviews (yes, even the tricky ones )  

• Keeping everything organised in HubSpot and trackers  

• Spotting patterns in feedback (you're basically a detective )  

• Checking out competitors and market trends  

• Sharing insights with marketing, sales and leadership  

Requirements

 You'll love this if you... 

• Enjoy talking to people and asking questions  

• Are super organised (you love a good spreadsheet)  

• Notice patterns others miss  

• Can write clearly, naturally, and professionally  

• Are curious about marketing, customers & trends  

• Can juggle a few things without dropping the ball  

 Bonus points 

• Some experience in marketing, research, or customer roles  

• Used HubSpot or similar tools  

• Know your way around Trustpilot / Google Reviews  

Benefits

 The Details 

 Birmingham (Hybrid - 4 days in office)  Full-time, permanent  £25,000 per annum   Reporting to Head of PR & Research 

 What success looks like 

• Loads of glowing 5 reviews  

• High response rates from customers  

• Clear, useful insights shared across teams  

• Spotting issues early (before they become problems)  

 Why this role is different 

You're not just "managing reviews" you're:  Shaping customer experience  Influencing marketing and strategy  Helping Lovey grow through real insight 

 Sound like your kind of role? Apply now