Purpose

The Repairs Team Leader oversees a team of Repair Advisors and Assistants, ensuring the efficient and resident-focused operation of the Repair Hub. They supervise daily activities, progress repairs, and manage complex or escalated issues. By collaborating with various internal and external stakeholders, the Repairs Team Leader helps to ensure that homes are safe, warm, dry, and meet all requirements.

Main duties & responsibilities

Line management

* Supervise and support a team of Repair Advisors and Assistants

* Foster a culture of collaboration, respect, and continuous improvement

* Take appropriate action to deal with areas of identified weaknesses

Operational delivery

* Raise repairs & log contacts in line with the organisation's policies, procedures and obligations

* Triage incoming repairs and contacts, ensuring that those with the highest priority are progressed first

* Investigate and diagnose repair issues

* Review and update open repair orders

* Resolve complex and escalated issues, ensuring swift and satisfactory resolution

* Identify repairs that are not our responsibility and provide appropriate advice

* Provide timely and accurate information for rechargeable repairs

* Undertake all aspects of repair administration with accuracy including:

* issuing orders using the correct codes and precise job descriptions

* assigning priority and target dates

* arranging, scheduling and recording appointments

* adding notes, delays, feedback, quality control information, variations, and events

* authorising orders and variations within financial limits

* chasing outstanding and out of target repair orders

* completing and cancelling orders

* checking and approving invoices within financial limits

* administering and following up on repairs reported and/ or completed out of hours

* Progress after sale defects in line with procedures

* Ensure that the access procedure is followed and that access attempts are properly recorded

* Develop and maintain effective relationships with contractors and other stakeholders

* Support team by answering resident calls during peak times and staff shortages

General

* Deputise for the Repairs Manager

* Prioritize health and safety in all activities

* Perform other duties as required by managers

* Keep up to date with legislation and best practices

* Work with staff from across the organisation to resolve problems and improve services

* Follow standards of conduct and behaviour