Marks Consulting Partners are currently looking for an Allocations Manager to work with one of our Local Authority clients in London.

What the Job Will Be Doing

* Oversee the delivery of allocations within the Homelessness Service, ensuring compliance with Part VI & Part VII of the Housing Act 1996

* Manage and coordinate Section 202 Reviews, ensuring decisions are legally robust and defensible

* Lead on Stage 1 & Stage 2 complaints, including responses to Housing Ombudsman enquiries

* Ensure suitability decisions, discharge of duty, and housing offers are made in line with legislation and policy

* Act as the escalation point for complex homelessness and allocations cases

* Work closely with Housing Options, Temporary Accommodation and Lettings teams to ensure smooth move-on pathways

* Identify and resolve service issues, including backlogs in reviews, complaints, and allocations

* Implement and improve processes, policies, and quality assurance frameworks

* Monitor and report on service performance, KPIs, and risk areas

* Provide technical guidance and support to officers, ensuring high-quality decision making

What You Will Need

* Strong knowledge of Housing Act 1996 (Part VI & VII) and the Homelessness Reduction Act 2017

* Proven experience managing Section 202 Reviews

* Experience handling Stage 2 complaints and dealing with the Housing Ombudsman

* Background in allocations and/or homelessness services within a Local Authority

* Experience managing complex cases involving suitability, discharge of duty, and housing needs

* Ability to manage workloads, prioritise effectively, and drive service improvements

* Strong written skills, particularly in producing robust and defensible decisions