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Date Added: Thu 29/10/2020

Customer Care Specialist

Slough, UK
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Job Type: Temporary

Salary: £12.82 / hourly

Working within the Retail Operations Department, you will be responding to and processing all customer and dealer enquiries.  For this role you must have good negotiation/objection handling skills and be confident in decision making/prioritisation.  You will also be required to work Saturday, 1 in every 3 weekends

Duties to include:

  • Process all in life contract changes for customers including early settlements, maturities and terminations
  • Respond to and resolve inbound customer / dealer enquiries
  • Make outbound calls as appropriate
  • Maintain dealer relationships including set up of dealers and campaigns, adjusting and calculation of advance rates, commissions and volume bonuses
  • Own all customer issues through to resolution
  • Work effectively with colleagues in support functions around the business to maximise customer satisfaction

Experience/Qualifications:

  • Minimum of A levels or equivalent
  • 3 years' experience in a Customer Service position preferred
  • Experience in the automotive or consumer finance industry preferred
  • Excel and Word to Intermediate level
  • Workflow management

We will respond to your application within 7 days for this vacancy.  If you have not received a reply in this time, we will keep your CV on file and contact you when a suitable vacancy arises.
A fundamental part of our service is that you will be required to provide evidence of your right to work in the UK documents.

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