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Date Added: Wed 14/09/2022

Customer Service Advisor

Northumberland, UK
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Company: CONCEPT PERSONNEL

Job Type: Permanent, FullTime

Salary: £20,000 per annum

Job Title: Customer Service Advisor Location: Cramlington Salary: £20kOur client is one of the largest and fastest growing on-line print shops in the UK and are looking to hire a Customer Service Advisor to join their team. Role responsibilities:

  • Deal effectively with customers on a daily basis in a polite and professional manner
  • Respond to emails efficiently, follow up with calls as required
  • Ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes
  • Responsible for review of reprinted jobs prior to dispatch
  • Tracking deliveries with courier service and recording relevant information
  • Managing returned jobs via courier service
  • Accurately log all calls throughout the day
  • Deal with immediate contact channels on a daily basis i.e. calls, chat service, social media
  • Respond to reviews on Trustpilot

Requirements

  • Demonstrate good telephone manner, understanding and empathy skills.
  • Ability to apply common sense understanding to carry out detailed written or oral instructions.
  • Must have a high level of accuracy
  • Able to demonstrate initiative and ability to prioritise
  • Able to effectively multi-task

Benefits

  • 22 days holiday rising to 25
  • Staff discounts & Friends and Family discounts
  • Cycle to work scheme
  • Breakfast and drinks provided
  • Charity day per annum supported
  • Summer and Christmas Parties
  • Street food days
  • Access to Perkbox and Rightsteps portals

Candidates must be able to work on shift patterns between the hours of 7am and 6.30pm.  

If you think you’d be a great fit for this role, click “apply” and we’ll get things rolling. If you’d like

Apply Now