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Date Added: Wed 16/12/2020

Customer Service Executive

Grantham, UK
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Job Type: Full Time, Permanent

Salary: £18540 - £18540

This employer is an established and growing e-commerce based window blind company who put the customers first in everything that they do. Their in-house production team manufacture to the highest standards, whilst their customer service team look after the process and ensure the customer has the best experience possible. They love to innovate in everything they do to make the customers life better. As such, they require excellent all-round customer service skills both over the phone, via email or face to face if the situation arises. Daily Tasks Include: - Answering Customer Support Emails - Ensuring all queries are answered daily - Providing excellent customer service via the telephone - Creating and following up on quotations The Ideal Candidate will have: - Excellent Customer Service Skills (via email and telephone and face to face if required) - A good understanding of Microsoft Office (Word, Excel) - Previous administration/customer support experience - The ability to work fast on computers - The ability to work alone or as part of a team - A positive can do attitude - Working to deadlines - Staying calm under pressure - Be happy/able to work beyond normal working hours if required - Must have an eye for detail, use their initiative and be accurate Hours of working: Monday – Tuesday 8.00am - 5.30pm. Wednesday – Thursday 9.00am – 5.30pm. Friday – 9.00am – 3.30pm. Benefits: - Holidays 20 days plus Bank Holidays increasing after 2 years of service by 1 additional holiday day per year up to a maximum of 25. - Private medical insurance with Aviva including dental and eyecare The applicant must have own transport as there is no public transport to their location.
Role: Customer Service Executive
Job Type: Full Time, Permanent
Location: Grantham, South Kesteven, South Kesteven

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