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DATE ADDED: Sun 23/09/2018

Customer Service

Northville, USA
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COMPANY: NORTHVILLE LUMBER CO

Job Description

This Customer Service position assists with after-sales customer communication and assists in the loading of orders.  This position will also have housekeeping and material handling tasks assigned as necessary.  This position has a high growth potential within the Company.

Responsibilities:

·         Front line operational after-sale customer relationship maintenance

·         Pull orders for customer pick up in an accurate and timely manner

·         Listen and respond appropriately to customer issues

·         Provide a high level of customer service for both retail and professional trade customers

·         Maintain a clean yard environment including warehouses, racks, bins, and open areas

·         Comply with operational safety and security policies and procedures

·         Attends and participates in all company-sponsored training programs as required

·         Housekeeping for all operational areas

·         Material handling as necessary

Physical Demands:

·         Ability to stand and walk

·         Manual dexterity

·         Ability to climb or balance and stoop, kneel, crouch or crawl

·         Strength:  lift and/or move up to 100 pounds

·         Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus

Environment and Physical Working Conditions:

·         Work near moving mechanical parts, and in outside weather conditions

·         Work in elevated areas

·         Moderate noise level

Education:  High school diploma or GED

Skills / Knowledge / Abilities:

·         Ability to read and write

·         Ability to communicate effectively in one-on-one situations

·         Ability to add, subtract, multiply and divide in all common units of measure

·         Ability to carry out instructions provided in written, oral or diagram form

·         Ability to deal with issues involving concrete variables in standardized situations

·         Good interpersonal skills, customer service and communications skills

·         Knowledge of building materials products and lumber desirable 

 


Role: Customer Service
Job Type:
Location: Northville,

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