Trinity Fire & Security Systems, part of the PTSG Group, have been delivering businesses industry leading services in the Fire and Security industry for over 25 years. As we continue our growth into 2025, we are looking to strengthen our Service team with the addition of a Regional Engineering Manager in the London region.

The role of Regional Engineering Manager

As a Regional Engineering Manager at Trinity, you will lead all Service-related activities in the London region. You will be ensuring optimal performance (financial, labour utilisation & productivity, H&S) and key metrics are attained and maintained.

To work with and report to the line manager to agree business objectives and to review key performance indicators.

To manage all aspects of the engineering team including (but not limited to) driving daily productivity, the provision of technical support, the identification of training needs, mentoring and support, and the assessment of competencies and capabilities.

Promote positive CQR performance alongside KPI metrics for 1st time fix rate while driving engagement within the engineering team.

To support and develop the engineers to identify RTQs and to ensure these opportunities not only ensure customer compliance but also enable cross selling activities.

Meet the delivery P&L metric targets for the allocated region.

To liaise with the wider support teams at Trinity to maximise operational output of engineers and ensure compliance.

To undertake site audits, site surveys and other site visits as required to ensure a quality service is provided.

To review and react to all relevant daily, weekly and monthly KPIs.

Experience required

At Trinity, we believe that great employees share key qualities: a vibrant energy, a positive attitude, a commitment to excellence in customer service, and a strong sense of responsibility towards their work. We are seeking exceptional individuals who embody these traits and are passionate about making a difference.

For this exciting opportunity, we are looking for candidates with:

Proven experience in the Fire & Security industry, demonstrating a solid track record of success.

Deep technical expertise, with a strong understanding of the products, tools, and systems used in the industry.

Proven leadership skills, with previous experience in managing and guiding a team of Engineers, fostering a collaborative and high-performing environment.

A customer-centric mindset, consistently going above and beyond to deliver outstanding service and ensure customer success.

What we'll give you

Competitive salary

23 days holiday, plus bank holidays

Company pension scheme

Company vehicle and paid travel

Life assurance

Employee Welfare assistance programme
If you are a dedicated professional with a passion for driving excellence and leading teams, we would love to hear from you. Apply today and join a company that values your expertise and invests in your growth!

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates / future employees undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met